[PRIVACY POLICY] [SHIPPING POLICY] [RETURN POLICY] [DAMAGED SHIPMENTS]
Privacy Policy
What info do we collect and how we protect our customers info?
When you order, we need to know your name, e-mail address, mailing address, credit card number, and expiration date. This allows us to process and fulfill your order and to notify you of your order status.When you register as a member, we need only an e-mail address, which we use to send notice of members only specials to you.We may also use the information we collect to occasionally notify you about important functionality changes to the Web site, new Black Lion Energy, LLC services, and special offers we think you'll find valuable. When you place orders we offer the use of a secure server. The secure server software (SSL) encrypts all information you input before it is sent to us.
Will we disclose the information it collects to outside parties?
Black Lion Energy, LLC, will not sell, trade, or rent your personal information to others. Black Lion Energy, LLC may release account information when we believe, in good faith, that such release is reasonably necessary to (i) comply with law, (ii) enforce or apply the terms of any of our user agreements or (iii) protect the rights, property or safety of Black Lion Energy, LLC and our users.
In Summary
We are committed to protecting your privacy. We use the information we collect on the site to make shopping with Black Lion Energy, LLC possible and to enhance your overall shopping experience. We do not sell, trade, or rent your personal information to others. If you never want to receive any announcements or special offers from us, email us at: cs@hitmeshots.com
We welcome your questions, comments, and feedback. Please email us at: cs@hitmeshots.com
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Shipping Policy
Shipping Information
Hitmeshots.com will make every effort to fill your order and ensure arrival as quickly as possible. Orders should be received with in 5 to 7 business days from order date.
All orders of stocked items are shipped within 1 business day of order placement. Delivery time will depend on product availability, size of the order, and shipping time. Orders are generally filled and shipped well before 1 business day. However, since many of our products are custom made to order, our craftsmen may require additional time to produce the quality products that we demand. Please allow extra time for the delivery during holidays. If there is an unusual delay in filling an order, we will notify you.
If an ordered item is back ordered, we will notify you. We will full the order when the back ordered item arrives.
For volume sales please contact us directly @ 845-343-1029 eastern standard time; or Email us @ cs@hitmeshots.com 24/7
Please be advised that we ship to the address you specify when you place your order. If you give us the wrong shipping address or if you ask the carrier to drop off your package to a different location while your order is in transit, Hitmeshots.com and Black Lion Energy, Inc will not be responsible for any damages or time delay incurred. Thank you for your understanding.
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Return Policy
Any claims for damages or discrepancies must me submitted to Hitmeshots.com or Black Lion Energy Inc, within five (5) business days of receiving your order. You must notify Hitmeshots.com Customer Service by email or phone.
Email: cs@hitmeshots.com or call 1-845-343-1029
Unopened merchandise may be returned in its original unopened packaging within three (3) days of receiving your order. You will be given store credit for the total amount of purchase.
NOTE: Return Authorization Number is required. Email us @ cs@hitmeshots.com or call 1-845-343-1029 to obtain your Return Authorization Number prior to shipping your package back. We can only refund shipping costs if the return is a result of error. Ship back to us via UPS ground or USPS Priority Mail with insurance. UPS has automatic insurance of $100 included at no extra charge. Save your tracking number in case wee need it.
Please include the following information with your order:
- Full Name
- Street Address
- City
- State
- Zip Code
- Phone Number
- Email Address
- Original order confirmation #, or invoice #
- Reason for Return
If you have any questions about returning merchandise, please contact us directly @:
E-Mail: cs@hitmeshots.com or call 1-845-343-1029
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Damaged Shipments
We carefully pack every order to make sure that it arrives to you undamaged and we have had excellent success in safe deliveries. In the event that your shipment arrives damaged, please follow the steps below:
- DO NOT ship the package back to us.
- Keep all packaging (including the damaged merchandise) in its original carton for at least 7 business days, since UPS may wish to inspect the package.
- CONTACT US IMMEDIATLEY! We will contact UPS and ship out a replacement item as soon as possible.
- UPS will contact you to confirm and decide what they want to do with the package.
- UPS will either contact you or us and advise on what procedures to follow.
Thank you in advance and we appreciate your business.
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